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IT Support Analyst

Cape Town
Salary: Market Related
Job Type: Permanent
Sectors: IT
Reference: ITE006672/DAP

Apply before Apr 10 2025 | 26 Days left

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Vacancy Details

Employer: Network Recruitment

Our client is looking for a Technical Support Analyst to join their dynamic team based in Cape Town. This is an exciting opportunity to provide top-tier IT support to a wide range of clients, ensuring their infrastructure and applications are running smoothly.

Key Responsibilities:

Service Desk Management: Monitor service desk communications (phones and email), ensuring timely response to logged incidents and requests in line with agreed SLAs. Provide first-line support via telephone for applications and infrastructure issues, and escalate to level 2 or 3 support as needed.
On-Site & Remote Support: Provide both remote and on-site support for clients, addressing infrastructure issues including desktops, servers, printers, networks, and other IT equipment. This includes configuring and imaging hardware devices.
Vendor & Client Engagement: Engage with vendors to resolve more complex incidents and ensure operational needs are met. Regularly communicate status updates to clients, keeping them informed throughout the support process.
Operational Support: Execute regular maintenance tasks such as backup tape changes, health checks, and log monitoring. Ensure the smooth operation of all systems, including CCTV, PABX, and call logging systems.
Client Visits & Desk-Side Support: Conduct on-site visits to clients for desk-side support, ensuring the timely resolution of any issues.
Adherence to Policies & Procedures: Follow company policies and procedures, ensuring compliance in all areas of operation. Complete the necessary administrative tasks such as procurement and asset management.
Ad Hoc Tasks: Take on additional IT-related project or support tasks as assigned by the Technical Manager.

Requirements:

Education: Matric plus a relevant tertiary qualification. MCSE certification is highly preferred.
Experience: 1-3 years of experience in a similar technical support role. Proven experience with Microsoft technologies, including Active Directory, Windows Server (2012+), Office 365, and Skype for Business. Solid understanding of networking, including WAN, LAN, DNS, DHCP, and routing.
Hardware & Infrastructure: Proficient in supporting hardware (PCs, laptops, printers, etc.) and managing server-related issues. Exposure to retail environments and POS hardware is advantageous.
Personal Attributes: Strong attention to detail and problem-solving abilities. Excellent interpersonal skills with the ability to communicate complex technical issues to non-technical users. A self-starter with a keen interest in expanding technical knowledge and skills. Ability to take ownership of tasks and complete them efficiently.
Additional Requirements: Must have a valid driver’s license and own transportation for client visits and on-site support.

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About Network Recruitment

Network Recruitment

Network Recruitment is a leading specialist recruitment company in the fields of IT, Finance and Engineering.

Since our establishment in 1987, we have been at the forefront of the specialist recruitment industry. Network Recruitment’s key to success is the focus on delivering superior quality service by developing and maintaining an exclusive focus on sourcing high-calibre skills for medium-sized to JSE-listed companies operating in these three niche sectors across South Africa.

Our experience in permanent and contract-based recruitment enables us to provide you with recruitment solutions that meet your long- and short-term needs.

Network Recruitment is a division of ADvTECH Resourcing, the recruitment arm of the national JSE-listed ADvTECH Limited Group a leader in quality education, training, skills development and placement services.