- Pretoria
- Salary: R12 000.00+ Per Month
- Job Type: Permanent
- Sectors: Admin Hospitality
- Reference: Pta000249/VLR
Vacancy Details
Employer: Stonebridge HR Solutions
In the absence of Front Office manager take charge of the operations of Front office Department. Primarily reporting to Front Office Manager or Rooms Division Manager.
Ensures guests have a smooth-running stay at the hotel.
As the Front Office Supervisor, one should act as the bridge between the front and the back office. While coordinating the operation, you will also ensure that all guests experience a fantastic stay.
Requirements:
- Grade 12
- Diploma in Hospitality Management is an asset or Graduates bachelor’s degree and/or diploma in hotel or other related field
- Minimum 2 to 3 years work experience as Front Office Supervisor or Team Leader - Front Office / Guest Relations in a hotel
- Presentable and Professional appearance
- Well spoken in English
- Well-developed communication and customer relations skills.
- High level of customer service and maintain a high profile in the day-to-day front office operations
- Highly organized, results-oriented with the ability to be flexible and work well under pressure
- Excellent written and verbal communication. Ability to manage several budgets.
- Ability to work in a fast-paced, high-stress environment. Attention to detail.
- Computer knowledge and experience in MS office programs.
- Knowledge of Opera Other world Class Property Management System is required.
Responsibilities:
- Welcomes guests and fosters customer loyalty through his/her friendly manner.
- Develops high quality relationships with guests throughout their stay.
- Handles any guest complaints or contentious issues that cannot be settled directly by team members and provides a fast solution.
- Oversee and supervises guest’s arrivals and departures with the Front office Manager and Duty managers.
- Provide high level of customer service and maintain a high profile in the day-to-day front office operations.
- Ensure that personalized service is offered to each and every guest.
- Ensures that all front desk employees are well presented (uniforms, personal hygiene etc.), and punctual.
- Ensures that the workplace remains clean and tidy.
- Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events.
- Makes sure that the hotel's pricing policy and sales pitches are duly applied to optimise REVPAR.
- Have a good knowledge of all systems and standard operating procedures of front office.
- Ensures that guest documentation and information is available and up to date.
- Direct contact with guests, managers and employees.
- Behaves professionally and can be flexible in a changing environment.
- Honest, self-motivated and adaptable to change.
- Ensures that the pricing policy and internal audit procedures are duly applied.
- Supervises the management of debtors, group and individual guest invoicing.
- Monitor all Guest arrivals to ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure.
- Review arrival list for all VIPs, check room allocations, amenities and special requests.
- Prepare monthly and daily revenue report and circulate to all HOD's.
- Prepare Room revenue and occupancy forecast act on rate strategies.
- Get involved in recruitment of new team members for front office.
- Integrates and trains employees, providing support for skills development.
- Career driven.
- English language and professional communication skills are required.
- Ability to work calmly and effectively under pressure.
- Ability to take directions.
1062 people have viewed this job.
About Stonebridge HR Solutions
Since our inception, Stonebridge HR Solutions has been totally focused on building a strategic, quality search practice.
Stonebridge HR Solutions strives to source first class talent, delivering only the highest quality service to our candidates and clients. We are in the business to transform both organisations and careers. Through the wide range of recruitment and talent acquisition services we offer, we can help realize the full potential of our candidates and clients. We treasure the relationships that we build with our clients and our candidates because they are the key to our success and it is reinforced by the five values that drive our business strategy.
Integrity:
We pride ourselves on building ethical relationships with colleagues, clients
and candidates based on honesty, transparency and mutual trust.
Respect:
We treat everyone with consideration and fairness and we are always willing to
listen.
Responsibility:
We take full responsibility to uphold our commitments to our clients and
candidates to the best of our ability.
Commitment:
We are committed to deliver excellent services. We work together as a team and
share our knowledge to continuously improve our services.
And we do it all with Passion
Similar Jobs
Front and Back Office Supervisor
- Midrand
- Job Type: Permanent
- Posted 02 Apr 2025 | 8 Days left
More Jobs at Stonebridge HR Solutions
Financial Manager
- Sandton
- Job Type: Permanent
- Posted 01 Apr 2025 | 29 Days left
Junior Accountant
- Centurion
- Job Type: Permanent
- Posted 27 Mar 2025 | 24 Days left
Bookkeeper
- Pretoria East
- Job Type: Permanent
- Posted 26 Mar 2025 | 23 Days left
Senior Debtors Clerk /Debtors Supervisor
- Centurion
- Job Type: Permanent
- Posted 26 Mar 2025 | 23 Days left
