Duties:

• Client communication and support:
  • Providing clear and timely communication regarding services, updates, or inquiries
  • Address and resolve client concerns, complaints, or requests efficiently
  • Ensure clients are well-informed about the company’s offerings, updates, and any changes that may affect their relationship with the company
• Relationship building:
  • Develop and maintain positive, long-term relationships with key client stakeholders
  • Identify opportunities to improve client satisfaction and retention
  • Understand client business needs, objectives, and challenges to offer tailored solutions and services
• Contract renewal and upsell opportunities:
  • Assist in contract renewals
  • Identify opportunities for upselling, or cross-selling additional, relevant l services