Client Service Manager

Somerset West
Salary: Market Related
Job Type: Permanent
Sectors: Admin
Reference: SW005395/ML2

Apply before Apr 06 2025 | 18 Days left

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Vacancy Details

Employer: Helderberg Personnel cc

National company has a vacancy for a Client Service Manager for their Somerset Branch.Â Candidate must have at least 5 years relevant experience

Requirements:

Minimum qualification Grade 12.
Relevant tertiary qualification will be advantage.
Minimum of 5 Years experience in a customer-service environment.
Minimum of 3 Years’ experience in a supervisory/management role.
Computer literate (Excel, Microsoft Word, Outlook, Power Point)
Experience with Sage Evolution will be an advantage.
Willingness to work standby when absolutely necessary
Fluent in English and additional African language will be an advantage.
Good interpersonal skills.
Clear and professional articulation when answering customer calls.
Enjoy working in a team environment. Ability to motivate teams and inspire them to go the extra mile.
Positive attitude and ability to work against a deadline, solving problems pro-actively.
Able to work under pressure.

Duties will include but not limited to:

Responsible for customer after sales services.
A strategic approach to services by analyzing customer and product data with the goal of stimulating other value (revenue) streams and driving competitive advantage for the business.
Establish and lead a high-performance team measured by performance KPIs.
Responsible for building and maintaining team capability (both admin staff and technician skills on admin work).
Administer, finalize, and approve department costs such as overtime, travel and accommodation, credit card expenses, tools purchases etc. and ensure expenses are within Company Policy, SA Labour Law, or Employment Contracts.
Keep track of Technician performance and recalls on a weekly basis - record reason and implement corrective action.
Promote teamwork within the department and cross-functionally. Actively resolve issues that come up.
Define a national subcontractor strategy to ensure the business delivers on customer needs and maintain cost targets with a healthy balance between internal Technicians, overtime, and outsourced jobs.
Maintain positive relationships with Asset Management Companies.
Ensure efficient scheduling of call outs with in-house technicians and sub-contractors.
Monitor call logging and ticketing on the in-house system, ensure efficient and accurate processing and closing off tickets in time for month-end deadlines. Resolve issues jointly with Finance as needed.
Prepare and sign off customer quotes as needed
Monitor customer feedback regarding call outs and immediately address poor service feedback. Keep management informed to avoid surprises.
Manage staff weekend stand-by schedule.
Manage, administer, and approve subcontractor documentation. Ensure subcontractors comply with the company’s health and safety requirements and contractual requirements
Perform duties cross functionally with other departments and promote inclusiveness.
Share important market events and insights with Technical so that corrective action is taken on Product.
Income and Expense management.
Liaise with senior management and directors on a regular basis on feedback

In return a highly competitive salary is on offer. Please note that this is a supervisory position and proven supervision exp is required.

ONLY CANDIDATES WHO CURRENTLY RESIDE IN THE WESTERN CAPE WILL BE CONSIDERED FOR THIS POSITION.

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About Helderberg Personnel cc

Based in Somerset West, Helderberg Personnel was established in 1998. The company initially started doing placements in the Helderberg Basin and over the years expanded nationally. Our background has proved to be invaluable in providing a high standard of recruitment, screening, evaluation and placement of candidates.

Our Value proposition:
The true value proposition of the Helderberg Personnel brand is our commitment to attending to our clients’ needs, culture and values and to ensure that, through comprehensive interviews with candidates, the overall match is determined to ensure a long term relationship. The identity of the client remains confidential at all times. We understand that our function is to ensure that the candidate must become a strategic partner to a business instead of a mere employee. Helderberg Personnel has achieved a steady growth over the last years and we have evolved into one of the leading agencies in the region. We have made placements cross functional, cross industry and up to senior management level.