About the Role

As a leader in the Office Automation, Telecoms and Security Solutions Industry, United Business Solutions takes pride in delivering comprehensive business technology solutions to fulfil our clients' needs. We are looking for an experienced Service Controller to join our established Photocopier service department based in our head office in Rivonia, Sandton.

As a service controller, you will be representing our business as the first point of contact for incoming customer service calls. You will also be responsible for coordinating and managing the entire service call process from logging the call, managing the technician who visits the site, and ordering the necessary parts and spares. We are looking for an organised and detail-oriented individual who thrives on customer satisfaction, to play a crucial role in providing quality service delivery to our valued client base.

Your Key Duties:

·       Receiving, logging, managing and closing service calls on the system

·       Processing quotes and invoices for chargeable calls

·       Efficiently resolving customer queries, ensuring that they are updated throughout the process, and that service delivery is in line with their SLA

·       Scheduling and managing technician callouts to client locations for on-site repairs and maintenance

·       Maintaining accurate records of service requests, repairs, and customer interactions via our software systems

·       Working with management to identify areas for system improvement, optimisation and automation