Our client, a premier luxury destination, is seeking a dedicated Spa Manager to lead their spa team and ensure an exceptional guest experience. We are looking for a compassionate leader who values kindness, teamwork, and excellence in service. This role requires strong management skills, a deep understanding of luxury wellness offerings, and a commitment to staff well-being.

Key Responsibilities:

• Oversee daily spa operations, including staff, treatments, and facilities.

• Ensure therapists’ schedules are balanced to prevent burnout while maintaining service excellence.

• Maintain high standards of cleanliness, presentation, and guest care.

• Monitor financial performance, budgets, and spa revenue streams.

• Manage inventory, procurement, and spa e-commerce offerings.

• Develop and implement spa policies, packages, and new treatment offerings.

• Collaborate with the Marketing team on promotions and content.

• Work closely with the Head Chef and other departments on bespoke spa experiences.

• Handle staff recruitment, training, and development to maintain service excellence.

• Foster a positive and supportive work environment that prioritizes staff well-being.

• Address guest feedback and resolve any concerns to ensure a seamless experience.

• Perform treatments for VIP guests as needed.