- Durban Remote
- Salary: Market Related
- Job Type: Permanent
- Sectors: Call Centre Hospitality
- Benefits: Medical Aid Pension Bonus
- Reference: JDA
Vacancy Details
Employer: First Group Management (Pty) Ltd
The dialer administrator will be responsible for real time monitoring, troubleshooting and being onsite for first level support for any dialer related escalations, user management and any ad hoc dialer and operational related responsibilities.
Key Duties and responsibilities:
· Real time monitoring of agents and dialer functionality
· Ensuring the lead counts of leads loaded matches leads received
· Creating and managing users and user groups
· Managing of ticketing system
· Providing ad hoc reports
· Managing dialing modes when requested by management
· Basic 1st level troubleshooting and on floor support
· Importing data when required
· Ad hoc tasks when required
· Exporting leads from Q Contact for Champion Challenger
· Project based tasks
· CLI Management
Candidate Requirements
· Senior Certificate/Grade 12
· 1+ Year experience working with Excel
· Power BI Knowledge/ experience would be advantageous
· 1+ Year experience working with any dialer software
· Ability to multitask and work under pressure
263 people have applied for this job. 2489 people have viewed this job.
Similar Jobs
Payroll Support Administrator
- Durban
- Job Type: Permanent
- Posted 18 Mar 2025 | 15 Days left
More Jobs at First Group Management (Pty) Ltd
Dedicated Reservationist
- Free State
- Job Type: Permanent
- Posted 01 Apr 2025 | 61 Days left
Temporary Junior Copy Writer
- Durban
- Job Type: Temporary
- Posted 26 Mar 2025 | 18 Days left
Deputy General Manager
- Free State
- Job Type: Permanent
- Posted 25 Mar 2025 | 25 Days left
Food & Beverage Manager
- Free State
- Job Type: Permanent
- Posted 25 Mar 2025 | 25 Days left