- South Africa Remote
- Salary: Market Related
- Job Type: Permanent
- Sectors: IT
- Benefits: Pension
- Reference: 2262435
Vacancy Details
Employer: Acuity24
Job Title: Technical Consultant / Sage X3 Support
Location: South Africa, Remote
Employment Type: Full-Time
Experience Level: Mid-Level (4+ Years)
About the job
Company Description:
Acuity24 specializes in helping businesses overcome accounting and business challenges through Sage software solutions. Acuity24 offers Sage Intacct and Sage X3 to support our customers in their migration and long-term use of Sage solutions. We have offices in London, Cardiff, and Cape Town. Our team of over 60 people is customer centric and aims to achieve long term partnerships with our customers through successful use of our solutions and innovative offerings.
Role Overview:
The Technical Consultant / Sage X3 Support provides technical expertise, system support, and solutions for Sage X3 ERP. The role ensures system reliability, troubleshooting, configuration, and user support, while collaborating with stakeholders to enhance business processes.
Key Responsibilities:
- Provide second- and third-line support for Sage X3, resolving functionality, configuration, and performance issues.
- Troubleshoot errors in databases, applications, and integrations to minimize downtime.
- Collaborating with business analysts, developers, and end-users to identify and implement system improvements, driving continuous enhancement of the ERP system.
- Configure and customize Sage X3 modules, workflows, reports, and dashboards.
- Perform system upgrades, patches, and maintenance.
- Assist in data migration and integrations with third-party applications.
- Develop technical documentation and train users to enhance system adoption.
- Monitor system performance and recommending proactive solutions to prevent downtime or disruptions, maintaining high availability and reliability.
- Ensure compliance with data security and regulations.
Why Join Us?
At Acuity24 we offer a collaborative work environment with opportunities for professional growth and development. You will be part of a passionate team dedicated to driving success for our clients and our company. We focus on a balance of life and work, with perks and culture aligned to creating the best working environment and life possible.
Candidate Requirements
Qualifications and Experience:
- Bachelors in IT, Computer Science, or related field (Advantageous).
- 4+ years of Sage X3 support or technical consulting experience.
- Strong knowledge of Sage X3 modules (such as Finance, Manufacturing, Distribution).
- Proficiency in Sage X3 tools (4GL, Crystal Reports, SQL Server).
- Experience with system configuration, troubleshooting (functional and technical issues), and integrations (APIs, web services).
- Sage X3 certifications, ERP implementation experience, or industry-specific expertise (Advantageous).
- Solid understanding of database management, particularly Microsoft SQL Server, and query writing, to handle data-related tasks and optimize system performance.
Personal Attributes:
- Excellent problem-solving skills. Able to take a methodical approach to problem solving and critically analyse information and devise possible solutions.
- Detail-oriented with a proactive approach to problem-solving, ensuring thorough and effective issue resolution.
- Customer-focused mindset with a commitment to delivering high-quality support, enhancing user satisfaction and system adoption.
- Adaptable and able to manage multiple priorities in a fast-paced environment, maintaining productivity under varying demands.
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