Club Hacienda a beautiful Resort managed by First Group and situated in the South Coast (KZN) .We have an exciting opportunity for a dynamic and experienced individual to join our team as General Manager

 Key responsibilities of this role include:

• Overall Management of the Resort in compliance with First Group Standards

·         Overseeing the resort's maintenance department, ensuring the smooth operation of all electrical systems, structures, and facilities.

·         Ensuring compliance with all relevant safety codes, regulations, and industry standards.

·         Overseeing renovation projects, ensuring they are completed on time, within budget, and to the highest quality standards.

·         Conducting regular inspections to identify maintenance needs, safety concerns, and opportunities for improvement.

·         Assign duties to the HOD’s and observes performance to ensure adherence to the Resort policies and established operating procedures.

·         All duties associated with the management and control of the assets of the resort.

·         The Management of the performance of all staff and contract personnel employed at the resort.

·         Monitor guest feedback on social media such as, Facebook, Trip Advisor, Google, and Hotel surveys.

·         Initiate internal audits and implement continuous improvement strategies.

• Receives and resolve guest complaints and service recovery process.
• Ensuring that all staff and contract personnel employed at the resort are at all times properly and adequately trained and fully conversant with all aspects of the duties they are required to perform.
• The implementation and management of guest services, entertainment programs and other guest facilities to the standards determined by the employer from time to time.
• The implementation of all systems, facilities and structures as determined by the employer from time to time.
• The management and reporting on all such areas as determined by the Employer’s policy and procedures.

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