- Johannesburg
- Salary: R32 000.00 - R56 000.00 Per Month
- Job Type: Permanent
- Sectors: IT
- Reference: NCM002153/TS
Vacancy Details
Employer: Network Contracting Solutions
Purpose of the Role:
The primary purpose of a Production Support Analyst is to ensure the uninterrupted delivery of IT services to business users and customers. They play a crucial role in maintaining system reliability, improving user satisfaction, and supporting organizational productivity.Requirements and responsibilities:
- To provide guidance as a technical resource and subject matter expert for the bank's Host to Host channel's API offerings.
- To provide specialist business and systems support to Corporate and Investment (C&I) banking clients to help minimize business disruption and enable business continuity.
- This role provides support to a platform that operates 24x7 with business hours - Monday to Sunday and will include some out of hours activity to support both anticipated and unplanned system changes.
- Working understanding of Foreign Exchange and SWIFT would be beneficial
- Serves as a liaison between various product and client engagement teams.
- End to end resolution of production queries raised by the client engagement teams while also ensuring constant liaison activities with relevant stakeholders till resolution.
- Troubleshooting existing integrations and providing technical support to our C&I clients
- Relationship management: Facilitates issue resolution with technology partners and plays an advisory role as it relates to system enhancements for an enhanced client experience.
- Communicates product and detailed data specifications to clients and partners as needed in technical or non-technical client meetings.
- Identifies and suggests process and technology opportunities which will improve the API service
Thank you,
Theresa Steenkamp
Key Account Manager - Network Contracting Solutions
tsteenkamp at networkcontracting c.o.z.a.
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About Network Contracting Solutions
Network Recruitment
Network Recruitment is a leading specialist recruitment company in the fields of IT, Finance and Engineering.
Since our establishment in 1987, we have been at the forefront of the specialist recruitment industry. Network Recruitment’s key to success is the focus on delivering superior quality service by developing and maintaining an exclusive focus on sourcing high-calibre skills for medium-sized to JSE-listed companies operating in these three niche sectors across South Africa.
Our experience in permanent and contract-based recruitment enables us to provide you with recruitment solutions that meet your long- and short-term needs.
Network Recruitment is a division of ADvTECH Resourcing, the recruitment arm of the national JSE-listed ADvTECH Limited Group a leader in quality education, training, skills development and placement services.
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