Job purpose

Ensuring an unbeatable customer service through effective and

efficient support to the business in support of achieving the business

goals.

Actively support the Automotive sales team in driving sales targets.

Close management of customer order book to support customer

requirements.

Proactively to meet all customer expectations with detail, accuracy,

manage customer enquiries, manage all demand chain related tasks of

customer portfolio’s and perform any other adhoc customer servicerelated

tasks in line with the business strategy.

Take part in leads and opportunity generation for sales and sales

campaigns.

Primary functional objectives of the role

Planning, orgae of the position.

Pronising and controlling all customer related activities

within the scopactive management of customer enquiries and close follow up.

Proactively manage Order handling process including order

book management.

Deal directly with customers either by telephone, electronically or face

to face.

Identify customers wants and needs.

Respond promptly to customer enquiries.

Handle and resolve customer complaints. Obtain and evaluate all

relevant information to handle product and service inquiries.

Provide pricing and delivery information.

Perform customer validations.

Set up new customer accounts.

Organise workflow to meet customer time frames.

Direct requests and unresolved issues to the designated resource

Manage customers’ accounts.

Keep records of customer interactions and transactions (quotes,

orders, etc.)

Record details of complaints (CCP database)

Manage customer complaints including corrective actions.

Prepare and distribute customer back order reports.

Manage administration.

Communicate and coordinate with internal departments.

Follow up on customer interactions .

Drive and support Web Customer Link (WCL).

Actively support sales force in driving sales targets.

Pricing of customer orders

Price and Quotation Management and follow up

Any other adhoc requirements need by the company.

Lead and participate in quality improvement practices.

Continuously improve to increase efficiency and productivity.

Administration

Ability to develop processes and systems to improve operational

effectiveness, efficiencies and productivity.

Ensure all documentations of all customer orders processes is kept

together and share appropriate documents with relevant stakeholders.

All supporting documents must be filed away for audit and warranty

purposes.