A Counter Sales Representative’s (CSR) role in a company entails supporting the sales team in attaining the monthly as well as annual targets and operates with management and clients to determine business requirements. A CSR is instrumental in assuring focused and productive communication with the new and existing clients, external distributors, representatives and agents. A CSR resolves all inquiries from the clients and ensures customer satisfaction. A CSR is responsible for different kinds of administrative functions essential for everyday operation of the system and fulfilment of the company offers.

• Maintaining a healthy relationship with existing customers while opening new accounts.
• Providing sales and administrative support to your Area Partner (Account Manager)
• Supporting the sales team in attaining sales targets. 
• Follow up of quotes and orders on a daily basis.
• Maintaining an efficient work environment. 
• Promoting the facilities of the organization to fresh and existing customers through a proactive approach. 
• Coordinating and responding to all requests of internal meetings. 
• Attending Trade Shows and assisting with sales promotional events
• Assess customer needs telephonically and accurately quote part requirements
• Receive orders for parts required by customers
• Inform direct superior on prices to be negotiated to secure large orders
• Update knowledge of products being sold
• Report to supervisor any complaints or problems carried over by clients and update customer complaint to the SAP system
• Attend all sales meetings and training sessions
• Update and maintain all customer records and ensure continuous improvement of the CRM Database.
• Check catalogues or computer databases to identify and locate required parts.
• Ensure that sale is dispatched promptly and customer is satisfied
• Keep accurate sales records and lost sales records in accordance with ISO requirements