Customer Service Representative (Germiston)

East Rand
Salary: Market Related
Job Type: Permanent
Sectors: Admin Logistics
Reference: SW005372/JM

Apply before Apr 28 2025 | 24 Days left

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Vacancy Details

Employer: Helderberg Personnel cc

My client a chemicals trading company based in Germiston, has a vacancy for a Customer Service Representative. The ideal candidate will have a Degree / Diploma in Business Administration, Chemistry or any related field and will be responsible for handling customer inquiries, processing orders, maintaining strong client relationships and ensuring a smooth order fulfillment process

Required Skills and Qualifications:

Bachelor's degree or diploma
Minimum of 2-3 years of experience in customer service, preferably in the chemical trading or industrial sector
Strong knowledge of chemical products and safety regulations is an advantage
Excellent communication and interpersonal skills
Proficiency in Microsoft Office Suite and ERP software (e.g., SAP, Sage, or similar systems)
Ability to multitask, prioritize, and work efficiently under pressure
Strong problem-solving skills and attention to detail
Familiarity with logistics, inventory management, and order processing

Customer Relations and Support:

Serve as the first point of contact for customer inquiries via phone, email, and online platforms
Provide timely and accurate information on company products, pricing, availability, and order status
Resolve customer complaints effectively by identifying issues and providing appropriate solutions or escalating concerns to the relevant departments
Maintain a high level of professionalism and build positive relationships with clients
Assist sales team in growing the customer base and transferring of any leads to the sales team

Order Processing and Fulfillment:

Accurately administrate sales orders, purchase orders, and quotations
Coordinate with the logistics and warehouse teams to ensure timely dispatch and delivery of chemical products
Monitor inventory levels and communicate with procurement teams to prevent stock shortages
Track and follow up on shipments, providing customers with updates and resolving any delivery-related concerns

Sales and Business Support:

Collaborate with the sales team to provide pre-sales and post-sales support to customers
Identify opportunities for upselling and cross-selling based on customer needs
Maintain and update customer accounts, ensuring accuracy in records and transaction history
Support market research efforts by gathering customer feedback on product performance and service quality

Regulatory Compliance and Documentation:

Ensure all customer transactions adhere to company policies and group requirements
Prepare and verify documents such as invoices, delivery notes, and certificates of analysis (COA)
Stay updated on industry trends, regulations, and best practices in chemical trading

Reporting and Data Management:

Maintain accurate and up-to-date customer databases
Generate regular reports on sales, customer interactions, and service issues
Assist in analysing customer service trends and provide insights for continuous improvement
Participate in internal meetings to align with company goals and customer service strategies

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About Helderberg Personnel cc

Based in Somerset West, Helderberg Personnel was established in 1998. The company initially started doing placements in the Helderberg Basin and over the years expanded nationally. Our background has proved to be invaluable in providing a high standard of recruitment, screening, evaluation and placement of candidates.

Our Value proposition:
The true value proposition of the Helderberg Personnel brand is our commitment to attending to our clients’ needs, culture and values and to ensure that, through comprehensive interviews with candidates, the overall match is determined to ensure a long term relationship. The identity of the client remains confidential at all times. We understand that our function is to ensure that the candidate must become a strategic partner to a business instead of a mere employee. Helderberg Personnel has achieved a steady growth over the last years and we have evolved into one of the leading agencies in the region. We have made placements cross functional, cross industry and up to senior management level.