Purpose of the Job:

To define the customer interactions of the customer facing solutions. To support the ongoing design of our customer facing solution and digital experience. Responsible for designing visually appealing, intuitive, and user-friendly software applications. With a deep understanding of user research, design principles, and industry trends, collaborate with stakeholders, developers, and product owners to develop wireframes, prototypes, and high-fidelity mockups that will drive the development of our software solutions. The person appointed to this position will report to the Senior Manager: Applications

Key Performance Areas:

·        Work collaboratively to help identify opportunities to better understand customer’s needs.

·        Analyzes and interprets what is happening in the industry, driven by the latest news / incidents.

·        Work proactively with technology-, product- and other key stakeholders to come up with new and creative ideas.

·        Define user experience concepts and components for the product or project using tools such as wireframes, prototypes, and process flow diagrams.

·        Deliver UX designs that would meet the customer experience requirements.

·        Proactively uses data to establish key metrics for projects.

·        Explore data from analytics platforms, customer insight or other sources to understand context of UX projects

·        Regularly tests design work with users in partnership with business and business analysts.

·        Continually develops depth and breadth in key competencies.

Other Key Competencies:

The candidate must demonstrate the following skills and attributes: problem analysis, active listening, critical thinking, excellent communication, and interpersonal skills (verbal and written), and an attention to detail. Proven work experience as a UX Designer, or similar role. Hands-on experience with HTML & CSS environments.