What you'll be doing:

-Moderate all customer reviews and respond to email queries in Spanish and English 

-Meets or exceeds quality and productivity goals assigned

-Demonstrates clear and polite written and oral communication

-Demonstrates appropriate sense of urgency for reviews moderation and email response and service levels

-Demonstrates knowledge and use of departmental resources, policies, and procedures

-Uses customer service tools in order to provide an accurate response and an exceptional customer experience

Minimum Requirements:

-Grade 12 or NQF Level 4

-Strong command of the English and Spanish language

-Previous customer service experience

Salary: 

-Total: R20 000 (CTC) neg

Benefits:

-Core Benefits: After 2 years (provident fund, group life, funeral etc.)

Location:

-Salt river, CT

Start date:

-ASAP

To apply please send your updated resume to info@jai.co.za