- Cape Town CBD
- Salary: R20 000.00 Per Month (Negotiable)
- Job Type: Permanent
- Sectors: Business Management Call Centre Telecommunications
- Reference: CPTBI180225
Vacancy Details
Employer: Callforce Direct
We are recruiting for a BI Specialist who will be responsible for designing, developing, and maintaining data-driven solutions that enhance decision-making and operational efficiency. This role involves analyzing data, creating insightful reports, dashboards, and visualizations, and providing actionable recommendations to support the strategic objectives of the business and its clients.
Key Responsibilities:
Data Analysis & Reporting:
Collect, process, and analyse large datasets to identify trends, patterns, and insights.
Design and build interactive dashboards and visualizations using BI tools (e.g., Power BI, Tableau, QlikView).
Develop reports to track key performance indicators (KPIs) such as productivity, quality, and customer satisfaction.
Present findings to stakeholders, including senior leadership and clients.
BI Solution Development:
Design and implement data models, ETL processes, and data pipelines for reporting purposes.
Collaborate with IT teams to ensure data accuracy, consistency, and security.
Maintain and optimize existing BI systems and tools for performance and scalability.
Stakeholder Collaboration:
Work closely with operations, quality, and client teams to understand business requirements and provide tailored BI solutions.
Translate business needs into technical specifications for dashboards and reporting tools.
Performance Monitoring:
Monitor operational performance and provide insights to improve efficiency and client satisfaction.
Continuous Improvement:
Identify opportunities for process optimization and automation using data insights.
Stay updated with BI trends, tools, and technologies to recommend enhancements
Required Skills
- Business Intelligence
- Communication Skills
- Specialist Desktop Support
Candidate Requirements
Required Skills
-Bi: 3 to 4 years
-Bpo: 1 year or less
-Analytics: 3 to 4 years
Qualifications/ Education:
-Bachelor’s degree in Business Analytics, Data Science, Statistics, Information Systems, or a related field.
Experience:
-3+ years of experience in business intelligence, analytics, or a similar role, preferably in a BPO environment.
-Strong experience with BI tools (e.g., Power BI, Tableau, QlikView) and SQL.
-Knowledge of data warehousing concepts and ETL tools (e.g., SSIS, Alteryx).
Skills:
-Proficiency in data analysis, visualization, and presentation.
-Strong problem-solving and critical-thinking skills.
-Excellent communication and collaboration skills.
-Familiarity with BPO metrics such as FCR (First Call Resolution), AHT (Average Handle Time), CSAT (Customer Satisfaction), etc.
7 people have applied for this job. 412 people have viewed this job.
About Callforce Direct
Since our establishment in 2000, callforce has developed a sound reputation for providing outsourced people solutions that allow our clients to enjoy a number of operational and financial benefits. We combine our HR expertise with the knowledge of our client's environment to design, implement and manage outsourced people solutions, resulting in improved business performance for our clients.
We provide a range of standalone services or a combination
thereof, based on your needs:
Permanent Recruitment, Flexible Staffing, BPO Services, Specialist SWAT Teams,
ShadowMatch Assessments, HR Management, IR Management, Payroll Services and
Workforce Management
A key component of our success has been maintaining strategic relationships with our clients by developing expertise of their environment, challenges and other needs, thereby ensuring that we deliver consistently. We provide our clients with a devoted team of professionals who play a vital role in assisting them in meeting their operational and strategic objectives. This is the reason why so many industry leaders have chosen to collaborate with Callforce.
Our Mission:
Callforce wants to improve the lives of the South African people by supporting
sustainable job creation throughout the country, which promotes economic
development in Africa and empowers people to grow. Our purpose is to help people to grow beyond
their wildest dreams. This is what
drives us and makes us proud to be Callforce!
Our Values:
People always come first at Callforce
We embrace change and innovation
We value open transparent communication
We believe in the power of teamwork
Our flexibility sets us apart
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