Hire Resolve’s client, a well-established bank, is seeking a highly skilled Post Advances Support Officer to join their team in Durban. The successful candidate will be responsible for managing post-payout advances, including processing unpaid debit orders, issuing settlement letters, handling early settlements, preparing various statements, and ensuring timely reconciliation, refunds, and amendments, while also supporting the team with ad hoc tasks and reporting.

𝐑𝐞𝐬𝐩𝐨𝐧𝐬𝐢𝐛𝐢𝐥𝐢𝐭𝐢𝐞𝐬

• Process unpaid debit orders, ensuring they are handled accurately and on time.
• Issue settlement letters within agreed SLAs and assist in improving related processes.
• Implement processes to ensure timely settlement of deals, particularly early settlements, and address any system-related issues.
• Ensure accurate and timely settlement of deals, especially those requiring reversals due to unpaid debit orders.
• Prepare legal, audit, and normal statements accurately, ensuring they align with required guidelines.
• Process refunds accurately and promptly, implementing measures to minimize unnecessary refunds.
• Handle post-payout amendments, including write-offs and changes to deal book codes.
• Amend debit orders as requested, including adjustments to banking details, dates, and amounts.
• Process salary deal repayments monthly based on salary deductions received from the Finance department.
• Capture requests and ensure paid-up letters are extracted and signed off according to the required SLA.
• Complete customer and control reconciliations within the required time frames.
• Ensure timely and accurate reporting, addressing relevant issues and minimizing impact on customers.
• Assist the Post Advances Support Supervisor or Technical Support Manager with any ad hoc tasks or projects.

𝐑𝐞𝐪𝐮𝐢𝐫𝐞𝐦𝐞𝐧𝐭𝐬:

• Finance Degree or Diploma
• A minimum of 3–5 years of experience handling advances deals
• Banking experience essential
• Experience in processing settlements, reconciliations, and refunds
• Knowledge of debit order processing and amendments
• Experience handling customer queries and account reconciliations
• Strong attention to detail and accuracy in financial transactions
• Ability to work within strict deadlines and meet SLA requirements
• Proficiency in Microsoft Office 365
• Knowledge of banking structures, policies, processes, and product offerings

If you meet the above requirements and want to make a career-changing move, apply today by emailing your CV to hospitality_careers@hireresolve.za.com or visit our website: www.hireresolve.co.za 

You can also connect with Mischa Bornman on LinkedIn or Hire Resolve or mischa.bornman@hireresolve.us

Please note that correspondence will only be conducted with shortlisted candidates for this position. Should you not hear from us within 3 days, please consider your application unsuccessful.