Duties:

• Acquire in-depth knowledge of the companies, facilities, services, amenities especially pertaining to trade products
• Understanding company policies & procedures
• Stay updated on renovations, expansions, and upcoming enhancements
• Understand menu offerings
• In-depth knowledge of Touch-Points at each property
• Exceed the expectations of Trade Agents, providing personalised attention and solutions to enhance their experience
• Proactively follow up with trade agents after their guests' stays or events
• Conduct training sessions and product presentations for trade partners
• Provide updates on renovations and special promotions to trade partners
• Identify, target, establish, and maintain relationships with Trade Partners, including:
  • Travel Agencies
  • Tour Operators
  • PCO's (Professional Conference Organizers)
  • MICE (Meetings, Incentives, Conferences, and Exhibitions)
  • Government entities
  • Production companies, and
  • Corporate clients
• Training agents
• Segment trade agents based on their potential value and prioritise sales efforts accordingly
• Develop tailored sales pitches and proposals that align with the unique needs and preferences of individual trade agents
• Organise and host property visits and site inspections for key trade partners
• Collaborate with trade partners to create enticing packages and offers that drive bookings and revenue for VNL
• Act as the main point of contact for key trade agents, addressing their concerns
• Staff management:
  • Give monthly tests to maintain product knowledge
  • Arrange property visits for staff to maintain product knowledge
  • Collaborate with the Marketing Team to create trade-specific collateral, such as brochures and presentationsLeverage social media platforms and digital marketing to engage trade agents and showcase the company’s offerings
  • Collaborate with the marketing team to ensure trade partners have access to relevant marketing materials and support for promotional activities
• Participate in:
  • Trade shows
  • Industry events, and
  • Familiarization trips to strengthen relationships with trade partners
• Management of brochure contributions according to marketing strategy and budget
• Maintaining VNL Trade Instagram account as well as representing VNL on personal social media
• Customer Relations:
  • Organise special appreciation events
  • Maintain regular communication with trade partners
  • Assist in investigating and resolving customer complaints
• Administration:
  • Ensure accurate and up-to-date records of all trade account interactions
  • Prepare contracts, addendums, and other documentation for trade account agreements
  • Maintain website to ensure all information is up to date
  • Mailer distribution to trade database
• Product Development:
  • Collaborate with Operations Team to identify potential enhancements or new services that cater specifically to the needs of Trade Agents
  • Test new offerings with select Trade Agents to gather feedback before wider implementation