1. Job Summary:

• Perform a variety of administration duties to support the sales department to reach target.

2. Key Performance Areas

• Vici Dial monitoring and management
• Provide administrative support to senior management and teams
• Receive and allocate inbound calls
• Assist sales representatives with the policy changes
• Compile stats for metric reports
• Create and maintain spreadsheets with all daily reports
• Send send-backs to the sales agents
• Compile Sendback List (Live stats)
• Attend to emails and queries from clients and agents
• Provide accurate sales stats (Daily, Weekly, Monthly)
• Compile stats: Call time stats & Leads stats
• Maintain Confidentiality
• Perform Adhoc tasks as per supervisor
• Handle all office administration
• Keep up to date with latest office equipment and industry practices