The Purpose of this role is to ensure the smooth running of the Bureau team on a day-to-day basis and to manage the administrative / support staff in the Bureau team.

• Daily analysis and monitoring of client data
• Management of the debt process to ensure alignment of deliverables to business’ expectations
• Monitoring efficiencies of staff and their work process
• Monitor all staff interactions with clients and ensure that we are meeting our value
• proposition
• Confirming that claims are flagged and queried correctly
• Confirming that remittances are allocated on time
• Continuous performance assessments
• Identifying under performers and following protocol on bringing them up to speed
• Conflict management
• Log tasks for issues that arise of which needs to be attended by other departments
• Test tasks that come back with feedback timeously and supply feedback internally on time and to clients promptly
• Regular customer contacts for courtesy calls
• Complaint handling