Branch Manager

Middelburg
Salary: Market Related
Job Type: Permanent
Sectors: IT
Reference: 2255287
Employment Equity Position

Apply before Apr 12 2025 | 29 Days left

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Vacancy Details

Employer: First Technology Group

We are seeking a dynamic and experienced Branch Manager to shadow the current owner of our newly acquired IT company in Middelburg, Mpumalanga. The company provides IT-managed services to SMEs and the mining sector. The successful candidate will work closely with the owner for 3 years, learning the intricacies of the business, building relationships with clients, and preparing to take over complete management of the branch upon the owner’s departure.

This role requires a strong background in IT services, exceptional leadership skills, and the ability to manage operations, client relationships, and team performance. The ideal candidate will be a strategic thinker with a hands-on approach to business management.

Key Responsibilities:

1. Shadowing

- Work closely with the owner to understand the company’s operations, culture, and client base.

- Learn the specifics of the IT-managed services, particularly in the SME and mining sectors.

- Build and maintain relationships with key clients and stakeholders.

- Gain insight into the company’s financial management, including budgeting, forecasting, and profitability.

- Assist the owner in day-to-day management tasks, including team leadership, project management, and service delivery.

2. Branch Management

- Take full responsibility for the branch’s operations, including service delivery, client satisfaction, and financial performance.

- Develop and implement strategic plans to grow the business and expand the client base.

- Manage and lead a team of IT professionals, ensuring high performance and professional development.

- Oversee the delivery of IT-managed services, ensuring compliance with SLAs and client expectations.

- Monitor and manage the branch’s financial performance, including revenue, costs, and profitability.

- Identify and pursue new business opportunities, particularly in the SME and mining sectors.

- Maintain and strengthen relationships with existing clients while identifying opportunities for upselling and cross-selling.

- Ensure compliance with company policies, industry standards, and legal requirements.

Required Skills

Management: 4 to 5 years
It Operations Management: 4 to 5 years

Candidate Requirements

Qualifications and Experience:

- Bachelor’s degree in Business Administration, Information Technology, or a related field (preferred).

- Minimum of 5 years of experience in IT services, focusing on managed services.

- Proven experience in a leadership or management role, preferably within the IT industry.

- Strong understanding of IT infrastructure, cloud services, cybersecurity, and network management.

- Experience working with SMEs and/or the mining sector is highly advantageous.

- Excellent financial acumen, with experience in budgeting, forecasting, and profitability management.

- Strong client relationship management skills, with a track record of maintaining and growing client accounts.

- Exceptional communication, negotiation, and interpersonal skills.

- Ability to work independently and make strategic decisions.

Key Competencies:

- Leadership and team management.

- Strategic thinking and business development.

- Client relationship management.

- Financial management and budgeting.

- Problem-solving and decision-making.

- Adaptability and resilience.

- Strong technical knowledge of IT managed services.

Why Join Us?

- Opportunity to take over and lead a successful and established IT company.

- Work closely with an experienced owner to gain invaluable knowledge and insights.

- Be part of a growing organization with a strong reputation in the SME and mining sectors.

- Competitive salary and benefits package.

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About First Technology Group

Are you ready for a more fulfilling career?

First Technology has been adding value to industries and organisations for over 20 years. With 900 staff members and a R2-billion turnover, you’re looking at exceptional growth potential in a company that empowers its staff members to provide service excellence on every level.

Our business is about transforming IT for our clients, not merely offering products or services. Your understanding of top-level service across the IT industry can ensure you have a career that is not just lucrative, but fulfilling on every level. Our passion makes us a force to be reckoned with in the IT industry. Your passion for our customers, technology and service could see you joining a growing business in a steady and exciting career.

Those selected to work for First Technology are provided with the training and support they need to conduct business now and as the business evolves. We strive constantly to ensure our employees have access to the best technologies and tools available, and we support equal opportunities for all employees. First Technology Group's B-BBEE Strategy was launched to achieve an employment profile that is a reflection of South Africa's demographic ratio. Another equally important objective is sustainable business development, which encourages positive opportunities for Historically Disadvantaged communities.

Enthusiasm is key among our staff members: This is no ordinary company or career. We have exceptional and loyal clients and staff members, which enables us to provide ongoing quality service to existing clients and win new clients regularly, while keeping staff turnover low.