Candidate Requirements

Job Overview:

We are seeking an experienced Medical Receptionist to join our front desk team. The ideal candidate will have at least 10 years of experience in a medical front desk role or as an executive assistant, with a proven track record in a senior position. We require someone who can handle a busy, high-pressure environment with ease, demonstrating excellent emotional intelligence and stress management skills.

Key Responsibilities:

- Manage front desk operations, including patient check-in and scheduling.

- Provide exemplary customer service to patients, especially during vulnerable moments.

- Handle difficult situations with professionalism and empathy.

- Efficiently manage emails and other communications.

- Assist with medical billing and liaise with theatres

- Maintain a welcoming and organized front office environment.

Requirements:

- Minimum 10 years of relevant experience in a senior medical receptionist role or client care.

- English first language proficiency

- Exceptional interpersonal skills and a warm, approachable personality.

- Strong understanding of the Cape Town clientele, particularly sophisticated and high-end patients.

- Knowledge of surgical procedures, specifically gastroenterology and endoscopy, is a plus but not mandatory.

- Excellent computer literacy and proficiency in email communications.

- Reliable transportation to and from the practice.

- Willingness to work from 8:00 AM to 5:00 PM Mon-Fri with flexibility for extended hours as needed.