Introduction

Our client is looking for a POD Administrator responsible for ensuring that all proof of delivery (POD) documents are received on time, sent to clients, and properly scanned and filed as per company protocols.

Duties & Responsibilities

POD Administration

• Ensure all POD documents are received timeously.
• Distribute PODs to clients in accordance with company procedures.
• Scan and file POD documents accurately and securely.
• Maintain and update the POD tracking system.
• Verify POD documentation for completeness and accuracy.
• Follow up on missing or incorrect PODs with relevant transporters and drivers.

Data Management & Reporting

• Maintain an organized filing system for all PODs, both digital and physical.
• Provide reports on outstanding and completed PODs.
• Ensure all PODs are properly stored and accessible for future reference.
• Assist with audits and reconciliations as required.

Customer Service & Communication

• Communicate effectively with clients, transporters, and internal teams regarding POD-related matters.
• Respond promptly to POD-related queries from clients and stakeholders.
• Escalate unresolved POD issues to the relevant department.
• Ensure all communications are professional and align with company standards.

Risk & Compliance Management

• Ensure all PODs comply with company policies and industry regulations.
• Maintain data integrity and confidentiality of client and company documents.
• Identify risks related to POD management and suggest improvements to mitigate them.

Self-Development

• Engage in training and development opportunities related to POD administration.
• Identify personal growth areas and seek solutions for continuous improvement.
• Maintain up-to-date knowledge of best practices in transport and logistics documentation.

Company Values

• Uphold company values in daily operations.
• Maintain professionalism in all client and internal interactions.
• Contribute to a positive and efficient work environment.