Tier 2 Support Technician Needed (Fully Remote)

Apply before Apr 05 2025 | 22 Days left

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Vacancy Details

Primary Details:

- Fully Remote.

- Would be working 08:00 - 17:00 PST.

- Renumeration: R25 000 - R30 000 per month depending on experience.

Key Requirements:

- Advanced troubleshooting skills.

- Experience with troubleshooting software and hardware issues.

- Knowledge of network protocols and configurations.

- Ability to provide support and guidance to L1 Technicians.

- Expertise in at least one specific area of IT (e.g., networking, security, database management).

- Strong problem-solving skills, with very little need for direction and guidance from triage to final solution.

Preferred Competencies (Not all are required but would be a huge bonus):

- ConnectWise Manage (aka. CW PSA).

- ConnectWise Automate.

- Backup Solutions (Datto BDR and Synology Products).

- SonicWall Firewalls.

- Experience supporting PBX systems.

- Currently, we support: Panasonic, 3CX, Zultys, among other hosted solutions.

- Experience supporting camera systems.

Any successful hire, would need to be part of our on-call rotation, which is in 4-week stints:

- Week 1 & 2: Secondary Technical On Call

- Week 3 & 4: Primary Technical On Call

- Weeks X – X: Off Call (the exact time depends on how many people are in the rotation at any given time).

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