Primary Job Details

·         08:00 – 17:00 CST

·         80 Hours PTO per annum

·         Fully Remote

Key Responsibilities

Note: Knowledge and experience in all facets are not necessarily required as a training ramp us is provided. The more tools you have experience with, the more competitive your application would be.

• Provide remote IT support via phone, email, and ticketing system in ConnectWise Manage PSA 

• Manage RMM services (Connectwise Automate, Addigy MDM, Intune) 

• Provide remote support to end users 

• Manage Active Directory, domains, and backup servers 

• Administer and manage M365 (upgrades, licenses, user management) 

• Manage Microsoft 365 and Azure services (including Azure WVD, Azure AD) 

• Manage online security services (Keeper Security, ProofPoint, BitDefender, SentinelOne)  

• Provide network administration for Meraki and Ubiquiti devices 

• Set up laptops and desktops remotely 

• Serve as an escalation point of contact 

• Manage various projects (cloud migration, client onboarding) 

• Manage and migrate documentation using Hudu 

• Understand MacOS for support purposes 

• Assist with onboarding/offboarding of users Windows and MacOS. 

• Escalate complex issues to higher-tier support when necessary. 

• Document solutions and update knowledge base.