- Durban
- Salary: Market Related
- Job Type: Permanent
- Sectors: Call Centre Hospitality Travel & Tourism
- Reference: Group Rental Supervisor
Vacancy Details
Employer: First Group Management (Pty) Ltd
Large headoffice based in Durban - is looking for a suitable candidate to fill the above position in our Central Reservations Department.
Purpose of the Position
· To Supervise a team of Rental Guest Experience Coordinators and Property Direct Agents
Key Performance Areas
· Ensuring that daily, monthly and annual targets are met.
· Monitor and Report on daily stats and performance
· Mentor and coach staff daily to ensure maximum efficiency and productivity
· Analysing reports and identifying problem areas which need immediate corrective action
Required Skills
- • MS Office And Electronic Mail
- • Previous Contact Centre / Call Centre Supervisory Experience / Hotel Reservations Management
- • Knowledge Of Call Centre Management Systems E.G. Genesys Or Similar
- • Matric And Minimum 2 Years’ Experience In Sales Driven Environment
Candidate Requirements
Competencies Required
Target driven
· Accurate, organised and able to multitask
· Excellent communication skills (verbal and written)
· Bilingual would be an advantage
· Strong customer services orientation and influencing skills
· Excellent interpersonal skills
· Well presented with excellent elocution and conscious of brand representation
· Ability to work under pressure
· Dependable
36 people have applied for this job. 1011 people have viewed this job.
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