Reservations Supervisor

Apply before Apr 05 2025 | 20 Days left

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Vacancy Details

Large headoffice based in Durban - is looking for a suitable candidate to fill the above position in our Central Reservations Department.

Purpose of the Position

· To Supervise a team of Rental Guest Experience Coordinators and Property Direct Agents

Key Performance Areas

· Ensuring that daily, monthly and annual targets are met.

· Monitor and Report on daily stats and performance

· Mentor and coach staff daily to ensure maximum efficiency and productivity

· Analysing reports and identifying problem areas which need immediate corrective action

• MS Office And Electronic Mail
• Previous Contact Centre / Call Centre Supervisory Experience / Hotel Reservations Management
• Knowledge Of Call Centre Management Systems E.G. Genesys Or Similar
• Matric And Minimum 2 Years’ Experience In Sales Driven Environment

Competencies Required

Target driven

· Accurate, organised and able to multitask

· Excellent communication skills (verbal and written)

· Bilingual would be an advantage

· Strong customer services orientation and influencing skills

· Excellent interpersonal skills

· Well presented with excellent elocution and conscious of brand representation

· Ability to work under pressure

· Dependable

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