What you'll be doing:

• Moderate all customer reviews and respond to email queries in Spanish and English 
• Meets or exceeds quality and productivity goals assigned by management
• Demonstrates clear and polite written and oral communication
• Maintains a positive and professional demeanour and portrays the company in a positive light
• Demonstrates appropriate sense of urgency for reviews moderation and email response and service levels
• Follows company policies and processes in order to process customer requests appropriately
• Demonstrates knowledge and use of departmental resources, policies, and procedures
• Uses customer service tools in order to provide an accurate response and an exceptional customer experience
• Escalates customer issues appropriately and correctly. Demonstrates timely, accurate and professional customer service
• Proactively communicates system and process issues, and customer feedback trends to management
• Exceeds customer expectations by going above and beyond
• All other duties as assigned

Minimum Requirements:

• Grade 12 or NQF Level 4
• Clear criminal and credit record
• Strong command of the English and Spanish language
• Spanish and English written and verbal fluency, suitable for an international client
• Previous call centre experience + sales for at least 6-12 months 

Salary: 

• Total: R21 000 (CTC) + Commission structure 

Benefits:

• Provident fund, group life, funeral etc.

Location:

• Remote position

To apply please send your updated CV and copy of SA ID book.