Our Client in the Pinetown area is looking in the Access control Industry is looking for an Operations Manager who will be responsible for overseeing, coordinating, and improving the operations processes within the organization. He/She will ensure that services are delivered efficiently, customer satisfaction is maintained, and the business achieves its financial and operational goals by managing staff, resources, service delivery, and maintaining compliance with industry regulations. This includes but is not limited to:

Responsibilities:

· Develop and implement operational strategies to meet business goals and   customer expectations

· Collaborate with leadership to create long-term operational plans and service   improvement initiatives

· Analyse current operations and workflows to identify areas for improvement

· Implement efficiency improvements and cost-reduction strategies without     sacrificing service quality

· Develop and maintain standard operating procedures (SOPs) to streamline   processes

· Oversee and manage the operations team, including recruitment, training, and performance evaluations

· Ensure consistent, high-quality service delivery and customer satisfaction to   customers by monitoring key performance metrics, resolving operational issues   promptly  and acting as the primary point of contact for escalated service     delivery issues

· Manage relationships with suppliers and vendors, ensuring timely and cost-   effective procurement of necessary resources

· Negotiate contracts and manage vendor performance to meet service and   budgetary goals

· Manage operational budgets, ensuring expenses align with financial objectives

· Ensure all operations comply with industry regulations, health and safety             standards, and internal policies