PRIMARY PURPOSE

To manage and complete the booking confirmation on the Wilderness Window and be fully responsible for accuracy and financial health of each booking. Fostering and building a great relationship with the TD and Ops specialists by strengthening that bond and partnership, communicating and delivering exceptional service. The Journey Specialist’s main focus on the booking is all the intricate details are perfect with results that will elevate and enhance the guest’s experience.

This position is based in Cape Town

Detailed Responsibilities

• xxxxx

CANDIDATE PROFILE

Qualification:

• Liaise with the Reservations Manager on booking issues, managing all the changes and adding any developments to the booking to ensure that the client’s trip is booked and planned perfectly.
• Build relationships with Ops specialist based on trust and support, knowing their business trends and guests needs, ad hoc attending relevant familarisation trips.
• Ensuring all relevant systems are updated i.e.: Wilderness Window, TourPlan and the RT system.
• Handle Accommodation, transfer & touring bookings.
• Book third party vehicle and activity suppliers’ bookings.
• Book relevant tickets as required.
• Book relevant accommodation for early-morning/ late-night pick-ups and drop offs.
• Ensure all booking details pull through accordingly once confirmation emails are received.
• Ensure all relevant paperwork, including relevant paperwork for guides is provided for ahead of time, i.e., guide itinerary, guide budget sheet, feedback forms and vouchers etc.
• Maintain booking file (electronically) incl. Agent correspondence, AP correspondence, costings, invoices & credit notes and updated booking file cover/summary and ensure all documents are in order.

Experience:                    

• 2-4 years’ with Senior experience in handling customer relationships and developing & promoting product and building journeys in the inbound travel industry.
• In depth knowledge of South Africa, specifically Cape Town, Garden Route & Safari Destinations and Southern Africa.
• Computer Literate (Microsoft Office: Outlook, Teams, Excel and Word)
• Proven English literacy.
• Working knowledge of TourPlan and WETU or similar booking/operating system.
• Excellent attention to detail.
  

Skills:           

• Dynamic, detail orientated, organized and excellent communication skills.
• Ability to problem solve without compromising accuracy and prioritise changes.
• Driven to offer high quality service levels, strong time management.
• Highly detailed product knowledge – vital for speed in presenting alternatives.
  

Interests:                        

A passion for wildlife and a commitment to sustainability and conservation.

Apply for this position with us on WhatsApp. Simply send the word ‘Hi’ to +260761166303