Job Description – Point of Sale (POS) Consultant

Position : Point of Sale (POS) Consultant
Department : Sales
Location : KwaZulu Natal, Westville Pavilion
Reporting to : Store Manager

Our client, an up and coming retailer is offering an exciting opportunity for a driven, tech savvy, and ambitious individual to join the Johannesburg team as a Fragrance Consultant within their retail store. If you are passionate about cosmetics, are looking to grow your retail career and want to make a positive contribution within a dynamic team environment; we are looking for you!

Purpose of the Role
The purpose of the role is to provide an exceptional client experience to maximise sales and profitability; to ensure that operating standards are executed and maintained, and to build and enhance the retailer brand image.

KEY RESPONSIBILITIES
MAXIMISE TURNOVER, PROFIT AND PRODUCTIVITY

• Achieve monthly and annual sales targets
• Assist in setting up and driving sales at events/launches/retailer activities
• Provide feedback on sales/customer related issues or concerns timeously

BRAND MANAGEMENT

• Stay up to date with current industry trends
• Ensure that hygiene and safety standards are maintained according to retailer requirements at all times
• Adhere to and maintain brand standards at all times

STOCK MANAGEMENT, MERCHANDISING AND STORE OPERATIONS

• Stock administration, stockloss prevention, stock level control and management as required
• Implementation and adherence to operating procedures and policies at all times
• Asset control and security
• Point of sale – daily administration and cash up

CUSTOMER EXPERIENCE

• Provide an exceptional and consistent client experience to all clients
• Uphold and reinforce the Client journey and experience standards
• Build relationships, loyalty and inspire confidence in clients
• Drive increased customer data base (attraction of NEW customers)
• Administration and execution of loyalty programmes


TEAMWORK

• Work in collaboration with other colleagues and stakeholders to ensure a harmonious working environment, contribute to the execution of the overall sales operational plan, participate in and support all events and hold each other accountable
• Support and assist new team members with onboarding and orientation
• Ensure that exceptional; consistent standards are maintained
• Live the company values; conduct oneself with integrity at all times

ADMINISTRATION

• Daily tracking sheets/reports completed and submitted as required
• Implementation of CRM processes
• Retail reports and updates as required

COMPETENCIES
 Deciding and Initiating Action
 Working with People
 Relating & Networking
 Adhering to Principles and Values
 Persuading and Influencing
 Planning and Organising
 Delivering Results & Meeting Customer Expectations
 Coping with pressure and setbacks

REQUIREMENTS/QUALIFICATIONS
• Matric certificate
• At least 2 years’ relevant experience
• Must be a team player, an active learner and problem-solver
• Must be willing to work weekends and shifts as required
• Must have own transport

Job: Sales and Service
Primary Location: Westville Pavilion