Call Center Manager - Client Care - Insurance Short Term

  • Midrand
  • Salary: R5 500.00 - R5 833.00 Per Month (Negotiable)
  • Bonus: 13th Cheue
  • Job Type: Permanent
  • Sectors: Call Centre Insurance Management
  • Benefits: Medical Aid Pension Bonus
  • Reference: 2244846

Apply before Mar 10 2025 | 60 Days left

Apply

Vacancy Details

Employer: Staff Concepts 0671450850

     

    Role Purpose

    Lead and assume operational responsibility for a number of teams within the Client Care

    Department (Intermediary focused Call centre, focusing on Personal and Commercial  Insuranceproduct servicing).



    Responsibilities and work outputs

    • Target setting

    • Budgeting

    • Planning

    • Shifts

    • Quality etc.

    • Team Leader development

    • Departments staffing, Recruitment and Selection

    • Performance management, including management of disciplinary processes

    • Continuous improvement of training methods, performance measurement systems, underwriting standards etc.

    • Management reports

    • People management

    • Relationship management with various stakeholders i.e. intermediaries

    1. ·       Previously managed call centre teams

Candidate Requirements

Experience and Qualifications

•Matric/Grade 12

•Relevant tertiary qualification will be highly beneficial

•NQF 5 as required/ equivalent qualification

·       120 FAIS Credits

• Advanced Excel skills (You will be expected to do projections on graphs etc.)

• The ideal candidate must have knowledge and insight about the Client Care department

(having management experience in more than one operational Client Care Department would be highly beneficial)

• 5 years’ managerial experience (essential)

• Experience as a Department Manager will be an advantage

• Relevant experience and accreditation in personal and commercial product (essential)

• Broker servicing management experience (advantageous)

• FAIS Regulatory examination RE1 (Key Individual exam) will be an advantage

Apply

10 people have applied for this job. 110 people have viewed this job.

Previous
Next

More Jobs at Staff Concepts 0671450850

View All (6)

Insurance Sales Representative Personal Lines X8 Face to face Sales RE5
  • East London
  • Job Type: Permanent
  • Posted 03 Jan 2025 | 54 Days left

Insurance Sales Representative Personal Lines X8 Face to face Sales RE5
  • Cape Town
  • Job Type: Permanent
  • Posted 03 Jan 2025 | 54 Days left

Insurance Sales Representative Personal Lines X8 Face to face Sales RE5
  • Port Elizabeth
  • Job Type: Permanent
  • Posted 03 Jan 2025 | 54 Days left

Insurance Sales Representative Personal Lines X8 Face to face Sales RE5
  • Centurion
  • Job Type: Permanent
  • Posted 03 Jan 2025 | 54 Days left