Contact Centre Agent

Johannesburg
Salary: (Negotiable)
Job Type: Permanent
Sectors: Social Services
Reference: 76123

Apply before Feb 08 2025 | 30 Days left

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Vacancy Details

Employer: Unique Personnel

Handle telephone queries.
Record all calls received.
Attend to all claims queries received for the Funds.
Utilising the documents system correctly (Oculus).
Basic understanding of funds
Posting and faxing requested documents.
Forward queries to departments and give feedback to members.
Assisting companies with electronic submission of contributions

Candidate Requirements

Grade 12 with Afrikaans / Tsonga / Venda
Minimum of 1-2 years call centre / customer service experience.
Call Centre Certificate advantageous
Good attendance and Reliability
Communication, interpersonal and administration skills.
Customer services orientation.
Telephonic etiquette.
Multi-tasking skill
Problem Solving Skills
Stress tolerance
Knowledge of at least 2 different languages.
Computer literate

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