ROLE PURPOSE

A vacancy exists for a Team Lead: FTTH Assurance, fixed Billing and Billing CoE – Billing and Revenue Management in the REVENUE ASSURANCE BILLING COE department at our Vodacom Midrand and Cape Town Client.  The incumbent will form part of the team that is responsible for the day-to-day revenue assurance operational activities relating to assessing revenue processes and procedures related risks and the control environment relating to critical business processes in order to identify and prevent revenue leakage and minimize loss. Advanced, Certified SQL scripting and coding will be an integral part of the position, with much focus on data interpretation, analysis, and reporting presentation. Investigations and leakage prevention standards will be of utmost importance in this role. Creation of Leakage controls and the BAU of existing controls will also form part of the incumbents’ accountabilities. 

Substantial Contract Growth has seen the team evolve from 1 to 6 senior staff members. The day-to-day management of resources, including assignment and management of work activities, all resource administration responsibilities such as leave, KPI’s and Performance appraisals will also be a primary expectation of this role.  The successful applicant will also be required to manage Stakeholder reporting and engagement at Client and Nexio Senior Management level. The role further requires for the successful incumbent to fulfil the technical Architecture expectation of the role, which includes, but are not limited to large SQL data gathering and interpretation, management and creation of new revenue assurance controls, complex data modelling and forecasting.

ROLE REQUIREMENT

• Assess, align, process and follow-through on all Specified Customer Revenue Assurance Activities.
• Case Manager Roles and Responsibilities in respect of Revenue Assurance
• Direct impact on business performance
• Ownership of requirements gathering and analysis.
• Building of assurance controls.
• Managing an increased resource pool in respect of resource management, day-to-day work deliverables, company resource policies etc.

Assume responsibility for the following:

• Resource Management and all associated staff management activities
• Effectively manage identified revenue leakage areas, assist business in closing these areas, recovering revenue loss and eliminate future leakage by implementing best practice controls.

• Consistent management of various control points, to ensure that they are effectively implemented, executed and operational within the different business structures.

• Identify and define process requirements necessary to control and resolve revenue leakage/opportunities.

• Monitor & Act on alarms generated in RA & escalated by RA Practitioners

• Perform control of all revenue streams to guarantee timely, complete and correct charging of the services provided (reconciliations related to various billing platforms, switch data, and customer databases).

• Perform data analysis of Revenue Assurance controls, quantify and communicate the impact/risk of issues.

• Validate accuracy and completeness of data from all source systems, control execution as per the agreed schedule and identify exceptions, issues and incidents.

• Perform root cause analysis of identified issues to find out the exact cause of mismatch and drive resolution cross-functionally within the business.

• Ensure cross-departmental co-ordination of RA activities and prompt escalation of incidents.

• Analyse and follow up on RA incidents until resolution as well as definition of measures to prevent occurrence of such error scenarios in the future.

• Monitor all revenue streams and identify weak process areas that may lead to leakage and propose revenue maximization strategies.

• Prepare presentation material denoting trending, key indicators and performance that have impact on revenue leakages.

• Perform extensive data extraction, data manipulation and analysis of source data and Assurance controls.
• Quantify and effectively communicate the impact/risk of issues
• Validate accuracy and completeness of data from all source systems, execute controls and identify exceptions, issues and incidents.
  
• Source to target mapping support
• Analyse Data models and identify high risk areas & gaps.
• Development of prototypes.
• Working with IT Data Enablement teams to build data models
• Developing scripts to support reporting requirements and to resolve Billing queries
• Developing scripts to support reconciliations and investigations
• Perform root cause analysis of identified issues to find out the exact cause of mismatches, and drive resolution within the business
• Document and present analysis findings/outcomes
• Resolution of ad-hoc data business queries
• To monitor and correct data incongruences that could directly impact the quality and accuracy of billing and reporting processes
• Working with Teradata and ORACLE SQL
• Support the Dev Ops teams in the automation of solutions and the underlying assurance controls
• Identify opportunities to review existing solutions to improve data accuracy
• Provide guidance and technical direction to team members where necessary
• Provide input to the business requirements for the design of solutions

Additional Information:

• Individuals at this level have fully developed knowledge of the business, marketplace and clients. Is recognized as an expert in their respective trade of Case Management.
• Good financial practice and Revenue Assurance or financial experience.
• Able to build strong interpersonal relationships with peers, brand leaders, and other senior Exec’s
• Able to be a “big picture” thinker
• The role requires thorough and detailed investigation and clear interpretation skills
• Professional communication skills; great resolution capabilities. Tracking and resolution; measures; policies, governance and procedures.

TECHNICAL / PROFESSIONAL COMPETENCIES

Job Knowledge:

• Revenue and Billing Assurance
• Understanding of process impact on technology and vice versa
• Business and Report Analysis
• Microsoft Office
• SQL Advanced Capabilities
• Telecommunications

Job Related Skills:

• Process analysis
• Process architecture design
• Process measurement
• Process simulation
• SQL Coding and Scripting
• Process quality checking against process standards
• Proven business process/analysis skills

QUALIFICATIONS & EXPERIENCE

• Matric
• Post graduate qualification in Finance or IT related field essential (BCOM / Honours)

Essential

• Minimum of 5 years’ relevant experience
• Knowledge and understanding of Telecommunications business operations and in-depth technical (network & systems) capabilities.
• SQL Advanced Certification and experience
• Data Modelling and Architecture
• Knowledge and experience of RA / BA Operations with Telecom Operator
• Experience in financial and/or operational auditing / investigations methodologies and tools
• Experience in business process analysis, modelling and re-engineering
• Knowledge of IT or system audit and data analysis experience
• Siebel and other SRM related systems experience

Desired:

• Strong analytical and technical abilities.
• Knowledge of Product Development Processes
• Advanced PC skills with Microsoft Office Suite.

LEADERSHIP COMPETENCY REQUIREMENTS

• Exceptional self-managed skills.
• Excellent verbal and written communication.
• Great attention to detail and time management.
• Extensive industry knowledge with an eye towards the future.
• Diplomacy And Patience
• People Skills
• Strategic Thinking
• Listening
• The Ability To Set And Execute the Vision of the Company
• Persuasive Negotiation Skills