Are you passionate about e-commerce and sales? Do you thrive in a fast-paced environment where you can make a real impact? If so, we’d love to have you join our growing team as our Ecommerce Sales Administrator!

We’re looking for an organized, detail-oriented individual who can take charge of our online sales operations, optimize customer experiences, and help drive revenue growth.

About Us

We are a small/medium business dedicated to delivering high-quality sporting goods to our customers. Our mission is to create exceptional experiences for our online shoppers while fostering a dynamic and supportive workplace for our team members.

Job Description

As an Ecommerce Sales Administrator, you’ll oversee our various online sales platforms, ensure efficient operations, and work collaboratively with other team members to maximize growth. This is an exciting opportunity to make a meaningful contribution to our ecommerce success story!

Key Tasks and Duties

• Manage and maintain product listings, descriptions, pricing, and promotional campaigns on our ecommerce platform(s).
• Monitor website performance, troubleshoot errors, and coordinate with developers for fixes.
• Process online orders and coordinate with fulfillment teams to ensure timely delivery.
• Respond to customer inquiries, resolve issues, and process returns or refunds as needed.
• Analyze sales performance and provide insights to optimize revenue growth.
• Collaborate with marketing teams to create and execute promotional strategies.
• Ensure inventory levels are accurate and up to date on the platform.

Responsibilities

• Inventory Management: Maintain product listings, inventory levels, pricing and product information.
• Customer Service: Provide exceptional support to customers via email, chat, or phone.
• Order Fulfillment: Coordinate order processing, packaging, and shipping to meet deadlines.
• Sales Optimization: Implement strategies to increase conversions, average order values, and repeat business.
• Reporting and Analytics: Track and report key metrics like sales performance, website traffic, and campaign ROI.