THE SPITZ GROUP consists of the following brands SPITZ, GANT, KURT GEIGER, GREEN CROSS & GX&Co. Each of these brands add to what makes THE SPITZ GROUP a unique business to work for and creates career opportunities to work with some of the top premium brands in South Africa. 

Spitz

Starting with just one store in Johannesburg's CBD back in 1968, Anthony and David Spitz kicked off SPITZ. Fast forward to today, and SPITZ has blown up, becoming the go-to spot for top-tier international brands. Talk about a glow-up!

The Role

To ensure the highest standards of customer service is delivered and sales turnover targets met through effective people management and enforcement of retail disciplines at store level.

Line Manager: Regional Manager
Number of Direct Reports: All Flexi timers and Permanent Staff within the store

Job Specification:

Customer Centricity

• Development a service ethic culture within the store environment
• Implementation of a customer service improvement action plan as per the mystery shopper report
• Internal & external customer relationship building
• In store coaching and on-going training of skills

 People Leadership

• Appropriate customers centric stores staff recruited
• Performance management including meaningful IPA’s, regular one-on-ones and completed performance reviews
• Staff held accountable with recognition, reward, sanction and discipline
• Development of staff through coaching and training sessions
• Translation and communication of business objectives, policies and procedures

 Delivery of targets in turnover, profitability, visual merchandise & control

• Daily sales tracking of each employee
• Understand income statement and manage expenses
• Track Stock availability according to customer needs
• Understand & manage in store controls
• Housekeeping and visual merchandising

Use of key retail disciplines in management of the store

• Understand and deliver trading density
• Deliver basket size targets
• Salary to sale ratio’s (staff planning)

Minimum Requirements: 

• Complete Matric/Grade 12
• Tertiary Retail Qualification will be to your advantage
• Minimum 5 years’ retail experience
• Minimum of 12 – 18 months management experience

 Additional Requirements:

• Knowledge of relevant Industrial Relations (IR) Law & initiate enquiries
• Understanding of profit and loss (income) statements
• Good understanding of the retail environment and brands
• Administration and stock management
• Stock management
• Merchandising and housekeeping
• In-Store Recruitment