Problem Solving and Support:

• Respond to client inquiries and support requests promptly and professionally.
• Diagnose and resolve hardware and software issues.
• Perform basic repairs and maintenance on computer equipment.

Installation and Setup:

• Install and configure computers, operating systems, and software.
• Install network infrastructure, including routers, switches, and wireless devices.
• Provide support for setting up new workstations and reconfiguring existing workstations.

Network Management:

• Monitor network performance and report any issues to senior staff.
• Assist with the administration of network security and access controls.
• Maintain network connectivity and troubleshoot network problems.

Documentation and Reporting:

• Maintain accurate records of support requests, solutions, and maintenance activities.
• Provide regular reports on IT support activities and performance.
• Keep inventory of IT equipment and software up to date.

Customer Service:

• Build and maintain strong relationships with clients by delivering excellent service.
• Communicate effectively with clients to understand their needs and provide support.
• Handle complaints and issues professionally and promptly.