To supervise and coordinate the lease administration team's day-to-day operations, ensuring accurate and timely management of all lease-related activities. This role focuses on providing leadership, guidance, and support to the team while maintaining compliance with legal, financial, and company standards. To achieve lease administration targets.

DUTIES & RESPONSIBILITIES

Team Supervision

• Supervise team delivery review team targets and deliverables, clearly communicate required outcomes, track progress, resolve challenges, and ensure the successful delivery of tasks.
• Input into departmental policies review allocated policies and procedures, identify gaps, propose changes, and make recommendations for amendments to improve efficiency and effectiveness.
• Reporting on team performance collect, analyze, and collate relevant data, develop insights, and provide actionable recommendations for continuous improvement, submitting reports.

Lease Administration

• Achieve Lease Administration targets actively supervise and participate in daily lease administration tasks to meet team goals and targets, ensuring timely and accurate execution.
• Supervise cross-department communication define communication standards and methods, monitor compliance, and ensure smooth and effective communication between the lease administration team and other departments.
• Maintain quality standards implement approved quality standards, regularly review leases, check systems and documentation for accuracy, and ensure completion in line with set standards.
• Resolve escalated queries investigate complex lease administration issues, gather necessary information, resolve problems, and provide feedback within agreed-upon deadlines.
• Supervise lease application processing monitor and ensure the quality of tenant vetting, affordability assessments, documentation collection, and lease status communications with tenants.

Stakeholder Engagement

• Providing education and support identifying risks, scheduling and conducting training sessions for stakeholders to ensure lease compliance.
• Improving relationships looking for opportunities to improve stakeholder relationships and proposing recommendations.
• Reporting on stakeholder engagement gathering data, analyzing, and submitting reports on stakeholder interactions.

Staff Management

• Recruitment managing the hiring process by interviewing candidates and providing feedback.
• Resourcing, understanding team workload and securing necessary resources.
• Managing performance setting clear performance expectations and providing regular feedback.
• Developing staff supporting professional growth through mentoring and development programs.
• HR Policy Implementation ensuring adherence to HR policies and addressing any compliance issues.

• NQF 5/6 in relevant field (Estate Agency/Administration/Finance etc)
• 3-5 years Lease administration experience is required
• 2 years team supervision is preferred

• People Management
• Team Leadership
• Emotional Intelligence
• Performance Management
• Attention Detail
• Emotional intelligence
• Customer Service
• Written and verbal communication
• Interpersonal skills
• Planning and organising