To provide an efficient sales coordination service to Production, Sales and directly to the Client. 
Orders, contracts and confirmations of delivery dates are confirmed and compared with the original quotation; customer is communicated with accordingly
Compile tenders
Liaise with legal, technical and commercial teams to prepare tender  External and internal customer orders and queries are managed to ensure that expediting is in accordance with set standards
Import permits are expedited and obtained from the customer when necessary
Order acknowledgement within delivery date and new jobs are created as and when required
All invoices are received and process followed to ensure successful close of specific job 
Correct drawings are provided to supplier when required and supplier liaison as and when required
All customer e-mail and telephonic queries are investigated and responded upon as soon as all relevant information is obtained  Open Order report is completed and sent to the direct report fortnightly
All Customer Complaints as well as progress on resolution of those are communicated to the Manager as well as the relevant Sales personnel
Commercial queries are dealt with as required
All paperwork is completed accurately and approval is received, all information pertaining to the RFQ, the quote and the order are captured as soon as received on the Quote/Job
All orders from the client are sent to the relevant department on the same day along with the original quotation
Critical orders are handled urgently by following the correct channels within the Division and all order delays are investigated and communicated to the customer as soon as they are raised (LDN and LO)