Our client in the shipping industry is seeking an experienced and results-driven Branch Manager to lead their Cape Town operations. This is an exciting opportunity for a seasoned professional to bring their expertise in shipping and logistics to a dynamic and fast-paced environment, driving growth and ensuring operational excellence while maintaining strong relationships with customers and stakeholders.

Duties include, but are not limited to:

Strategic Leadership:
• Oversee the Cape Town branch, contributing to the strategic direction of the organization.
• Implement innovative strategies to differentiate the company and enhance service delivery.
• Optimize revenue generation and ensure cost-efficient operations.

Customer Relationship Management:
• Build and maintain relationships with key importers, exporters, and other stakeholders.
• Support sales teams in customer engagement and satisfaction initiatives.
• Conduct regular customer visits and maintain accurate CRM records.
• Engage with reefer customers to understand and meet their specific logistics needs.

Operational Excellence:
• Monitor export-booking performance and ensure optimal slot utilization.
• Oversee equipment supply, claims resolution, and vessel operations.
• Maintain high productivity and service standards across all operational activities.

Refrigerated Cargo Focus:
• Act as the primary contact for reefer customers, ensuring seamless communication and issue resolution.
• Provide consultative support and insights on cargo care and shipping solutions.
• Identify opportunities to upsell value-added services and strengthen partnerships.
• Gather customer feedback and monitor market trends to maintain a competitive edge.

Team Management:
• Lead and manage branch staff, fostering a collaborative and productive work environment.
• Ensure compliance with labor laws and company procedures.
• Promote professional growth and development within the team.

Marketing and Reporting:
• Oversee branch-level marketing, import, export, and operational activities.
• Prepare and submit detailed performance reports on a daily, weekly, and monthly basis.