·         Co-ordination and execution of people Callender

·         Plan and facilitate the training required for orientation

·         Customer Service workshops

·         Health and Safety training

·         All courses contained in the training continuum including management training plans

·         Build effective working relationships with Area Managers and Restaurant General Managers to align, facilitate, and support the Training function within a company restaurant

·         Communicating effectively with all RGMs and AMs regarding any Training practices in a restaurant that need to be maintained or changed and holding the team accountable to make these changes through effective coaching

·         Identify management training needs, including individual training needs, and search for training solutions to identify those needs

·         Training, coaching, and guiding staff on all company policies regularly

·         Providing effective feedback Training strategies that need to be implemented to achieve restaurant objectives.

·         Escalating Training concerns in the restaurant that affect the strategic goals of the Operations Department.

·         Conducting Performance appraisals and interviews with possible development candidates and ensuring that management staff in the restaurant are certified to Lead a Shift or Lead a Restaurant

·         Overseeing the completion of any Modules, new product launches, as well as management certification and taking corrective steps should employees fail to complete assigned courses timeously

·         Mentor and coach management trainees

·         Coordinate the Development Record sign-offs.

·         Ensuring that there is a Training plan in place in every restaurant which will be managed through the RGM and Training Leader with the HRBP overseeing the process.

·         Ad Hoc Responsibilities

·         Assist with the Tracking and Reporting of Training Deliverables including:

·         Company tracking documentation is updated weekly to reflect the training status

Assist operations in reaching KPIs by identifying and addressing Gaps in operational tools