PRIMARY PURPOSE

The ideal candidate will need to be well versed in Guest Relations with excellent communication skills as well as a high aptitude for customer interaction and to understand and pre-empt the overall needs and wants for a guest’s stay. Ability to work well under pressure in a fast-paced environment and be a great team player who thrives in making a guest journey from ordinary to extraordinary. 

This position is based in Johannesburg/Cape Town

Detailed Responsibilities

• Create seamless service delivery through regular correspondence with guests during their stay.
•  Delighting them with high attention while focusing on the intricacies of the guest's journey.
• Maintain effective communication with all journey stakeholders to ensure a smooth & friendly service delivery whilst ensuring all requirements are communicated effectively and efficiently.
• Deal promptly, efficiently, and pleasantly with any queries and resolve guest queries.
• Operating according to and in compliance with Wilderness standards of operations, company policies and procedures and code of conduct.
• Offer highly personalised guest touch-points which generate significant real and perceived value through strong relationships with trade partners.
• Have extensive knowledge of all regions we package, attending all training sessions and site inspections where necessary.
• Analyse guest feedback and provide solutions to ensure continuous improvement towards guest satisfaction and thus positively impacting future travel.
  

CANDIDATE PROFILE

Qualification:

• Matric certificate – with Maths.
• Tertiary certificate in Travel & Tourism/hospitality.

Experience:                    

• Min 5 years’ experience at a Senior level in Reservations managing guest relations/camp operations.
• Experience in handling customer relationships and developing & promoting product and services in the inbound travel industry.  
• Previous camp experience beneficial.
• Computer Literate (Microsoft Office, email, Internet).
• Proven English literacy.   
• Working knowledge of TourPlan and WISH or similar booking/operating system. 
• General destination knowledge on Southern & East Africa.   
• Personal and work travel experience in Southern and East Africa.  
• Problem solver and good with guest interaction.
• Excellent attention to detail.
  

Skills:           

• Excellent communication skills both written and oral, in English.   
• Foreign language skills advantageous   
• Ability to multitask and ensure good time-management.  
• Extremely proactive with an outgoing, charismatic, and approachable character. 
  

Interests:                        

A passion for wildlife and a commitment to sustainability and conservation.

Apply for this position with us on WhatsApp. Simply send the word ‘Hi’ to +260761166303