ROLE PURPOSE 

This person is responsible for the 1st line support and Installation of VodaWorld IT infrastructure. In the Lan environment the person must have the ability to fault find and configure switches, Wireless Access and general connectivity across multiple technologies and device manufacturers. This is not Limited to a product line the person must be able to research on equipment that is unknown to him/her and work independently. The person must be able to liaise with client on Network troubleshooting and problem solving.

ROLE REQUIREMENT

• Involvement in the support and implementation Cisco Switches and other Customer Equipment.

• Resolve with the assistance of Vodacom CSOC any customer site issues on the mentioned products.
• Monitor and troubleshoot IT Infrastructure.
• Liaise with various departments within the customer including CSOC.
• Keep accurate records as required by Nexio
• Maintain Helpdesk System for VodacomWorld Support

Additional Information:

• Ability to take ownership
• Excellent communication, interpersonal, Verbal & Written
• Ability to work in a changing environment
• Basic telephone techniques
• Problem Solving & Analysis
• Analytical Thinking
• People Skills
• Has demonstrated the ability to work well with others, team work ethic.
• An excellent communicator and collaborator
• Willingness to learn
• Positive attitude
• Delivering Results and Meeting Customer Expectations
• Following Instructions and Procedures
• Learning and Researching

SHIFT WORK:

• Shift schedule, typically 5 days on 5 days off
• Working hours Mon. – Fri. 07h00 – 16h00 / Sat 09h00 - 17h00 Sun 09h00 – 14h00
• Working hours Mon. – Fri. 09h00 – 18h00 / Sat 09h00 - 17h00 Sun 09h00 – 14h00