Back to Search Results

iStore Call Centre Agent - Sandton

Johannesburg
Salary: Market Related
Job Type: Permanent
Sectors: Call Centre Sales
Reference: 116850

Apply before Mar 07 2025 | 59 Days left

Apply

Vacancy Details

Employer: Core Group

iStore is the home of everything Apple, and Africa’s largest Apple Premium Reseller. With a retail footprint of more than 30 physical and online stores across Africa that provide expert advice, Apple Authorised Repairs, Business, Education, training and technical support for anything and everything Apple.

The Call Centre Agent is the first line of contact for iStore clients. This individual needs to have high energy and a passion for communicating and talking with clients. This is a customer service focused role that ensures clients are assisted with anything ranging from queries, products, to technical support. If you take joy in
communicating and helping other, this role could suit you.

Responsibilities:

Provide support, assistance and resolution in line with the iStore trading hours
Achievement of targets
Adherence to contact centre processes and procedures
Handle complaints, answer queries and provide support and general information
Be fully conversant with the Core Group's client care and client satisfaction policies and service level undertakings
Display a passion for client service, client satisfaction and commitment to meeting and meeting and exceeding client expectations
Exhibit excellent interpersonal skills and ability to communicate effectively and efficiently with both clients and co-workers in challenging situations i.e. irate clients, conflict resolution, etc.
Technical support: Resolving technical issues telephonically and possibly researching technical issues
Status queries: Assist customers with queries on all repairs in progress
Call logging all incoming telephonic requests
Customer service

Requirements:

Matric Certificate
South African ID
At least 1 year of experience in a Call Centre

Key Attributes:

Professional
Friendly
Confident
Empathetic
Good verbal and written skill
Good Telephone etiquette

Apply

Hot Job

302 people have applied for this job. 1427 people have viewed this job.

About Core Group

We offer people the most exciting information, communication and entertainment technology for work and play and service them through our network of re-sellers and our own retail outlets.

At the core of our business is the Apple brand. We are the sole distributors for Apple in South Africa. In support of Apple, our accessories brands offer products that enhance this technological eco-system.

iStore is an Apple Premium Reseller (APR) which is a dedicated hub for Apple products and accessories. With 18 Stores conveniently situated across the Country, iStore is the largest APR in Southern Africa. iStore aims to maximize customer value offerings by providing an authentic Apple experience and offering customers exclusive services such as in-store complimentary training, technical support and technical set-up. iStore offers contracts on various mobile networks as well as a 2 year extended warranty option with iCare Plus.