Application Support Analyst/Specialist

Pretoria
Salary: Market Related
Job Type: Permanent
Sectors: IT
Reference: JHB006553/Vivia

Apply before Feb 05 2025 | 28 Days left

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Vacancy Details

Employer: Datacentrix (Pty) Ltd

Are you a skilled Technical Support Specialist with a passion for enabling business success through seamless application functionality? Datacentrix Managed Talent Solutions' client, a prominent national bank, is seeking a dedicated professional to support their cutting-edge Enterprise Integrated Governance, Risk, Compliance, and Audit (IGRCA) Solution. You will play a pivotal role in providing technical support for the ICRA Diligent Application, ensuring optimal performance post-project go-live.This is a 24-month contract.

Requirements

A relevant 3-year degree
Minimum of 5 years' experience in applications and functional and business analysis within the implementation and/or support environments of application.
Exposure to Diligent advantageous

Responsibilities

Provide application functional support to our client's applications for users.
Drive business analysis initiatives for applications enhancements.
Expand the scope and feasibility of solutions and develop the supporting business cases.
Manage change requirements and supporting specifications and provide functional specification and manage acceptance testing.
Identify and register risks within their application functional streams.
Configure the application as per approved business requirements and align with best practice.
Provide incident resolution activities.
Manage stakeholder relationships to ensure the delivery of high-quality service.
Facilitate workshops and consult with business owners and other stakeholders with regard to problem definition and the identification of business requirements/needs.
Review business processes and procedures, analyse business requirements/needs and associated data, and identify possible solutions.
Develop systems training material and training plans, and present training courses in support of new application functions.

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About Datacentrix (Pty) Ltd

At a Glance

Our Business:

Datacentrix is a leading, empowered ICT integrator that provides high performing and secure ICT solutions to corporate South Africa and the country’s public services sector.

Our Footprint:

Datacentrix operates from regional branch offices in Pretoria, Samrand, Johannesburg, Cape Town, Port Elizabeth, East London and Durban, with a network of small medium enterprises (SMEs) and service personnel around South Africa that are responsible for servicing remote areas.
Our Partners: Datacentrix’ global partnerships with its technology partners remain critical to the company’s success. The company is accredited by its vendors at the highest possible level both in the technical and sales arenas, which enhances the company’s strategic value as a single source service provider.

To achieve this, Datacentrix invests in its people through training and education, embracing broad based black economic empowerment (BBBEE), while actively partnering and representing leading technology partners with distinction.

Vision

Datacentrix intends to become the preferred ICT partner to the majority of South Africa's top commercial and public sector organisations over the next five years.