- Johannesburg
- Salary: Market Related
- Job Type: Permanent
- Sectors: Hospitality
- Reference: JHB000902/HH
Vacancy Details
Employer: Bright Placements
Our client's luxury lodge and hotel group, based in Bryanston, Johannesburg, is seeking an experienced and dedicated Reservations Consultant. The ideal candidate will have 3-5 years of experience in a reservations department, managing multiple properties. This individual will be well-organized and able to provide essential administrative support to ensure seamless reservation operations.
Scope & General Purpose:
- Manage daily administrative tasks related to reservations.
- Respond to customer queries and assist with reservations via phone and email.
- Ensure accurate processing of reservations, amendments, and cancellations.
- Provide support for various reservation-related tasks as directed by the Reservations Manager.
- Assist in maximizing room occupancy and revenue through effective reservation management.
- Minimum 3-5 years’ experience in a reservations role within the hospitality or tourism industry, ideally across multiple properties.
- Proven ability in reservation administration and customer service.
- Strong proficiency in Microsoft Office (Word, Excel, PowerPoint) with excellent Excel skills.
- Familiarity with Property Management Systems (PMS) such as Nebula, eRes, Hotelier, Opera, and Apex.
- Fluent in English with strong verbal and written communication skills.
- Excellent time management and organizational abilities.
- Ability to work accurately under pressure while maintaining attention to detail.
- Strong interpersonal skills and the ability to work effectively within a team.
- Self-motivated, dynamic, and able to problem-solve efficiently.
- Professional, presentable appearance.
- Experience with reservation systems such as Nebula, eRes, Opera, and Apex.
- A passion for hospitality and delivering exceptional customer experiences.
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