Territory Customer Support Manager

East Rand
Salary: Market Related
Job Type: Permanent
Sectors: General
Reference: NFR005492/PvdB

Apply before Feb 05 2025 | 28 Days left

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Vacancy Details

Employer: Network Recruitment

An exciting role with a global brand has just opened up! The opportunity is for a Territory Customer Support Manager with responsibilities including providing in-depth technical and commercial sales support to clients across multiple countries within the agriculture industry. Apply now!

Duties:

Achieves marketing unit product support and customer/dealer satisfaction goals in a geographic area of responsibility by developing channel partner technical and product support capabilities, preempting and resolving technical and/or parts issues impacting machine performance and uptime, working with channel partners to manage customer relationships, delivering channel partner/customer training and administering product warranty and other reimbursement policies.
Lead teams that deliver product/service information; adhering to predefined messaging/positioning of products/services.
Aggregate customer/dealer issues and collate the most commonly raised issues in order to create/develop a response strategy.
Identify, within the team, instances of non-compliance with the organization's policies and procedures and/or relevant regulatory codes and codes of conduct, reporting these instances and escalating issues as appropriate.
Provide fault isolation and resolution for complex challenges to limit and address issues promptly.
Monitor team members' use of the CRM system, identifying and resolving standard issues and escalating them to a senior manager as appropriate.
Record and process custom/special orders that may require additional resources for delivery and coordinate with those teams as required.
Set clear objectives for each CPS call or meeting; use standard materials to make a presentation to the customer/dealer; and ask relevant questions to evaluate the customer's/dealer’s level of interest and to identify and respond to areas requiring further information or explanation.
Maintain and lead periodic check-ins with key customers/dealers to ensure they're receiving the most value from the product/service.
Look for opportunities during service interactions to bridge customer needs to additional products/services offered by the organization.

Required:

Experience in repairs/problem resolution of construction & forestry equipment (4-7 years' experience)
Product knowledge (4-7 years' experience)
Solid understanding of customers and importance of uptime (4-7 years' experience)
Demonstrated capability to provide technical support and guidance to others
Understanding of warranty processes

If you are interested in this opportunity, please apply directly. For more jobs, please visit www.networkfinance.co.za.

If you have not had any response in two weeks, please consider the vacancy application unsuccessful. Your profile will be kept on our database for any other suitable roles/positions.

We also invite you to contact us to discuss your next career move.

For more information contact:
Pierre van den Bergh
Senior Recruitment Specialist
+27 12 348 4940

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About Network Recruitment

Network Recruitment

Network Recruitment is a leading specialist recruitment company in the fields of IT, Finance and Engineering.

Since our establishment in 1987, we have been at the forefront of the specialist recruitment industry. Network Recruitment’s key to success is the focus on delivering superior quality service by developing and maintaining an exclusive focus on sourcing high-calibre skills for medium-sized to JSE-listed companies operating in these three niche sectors across South Africa.

Our experience in permanent and contract-based recruitment enables us to provide you with recruitment solutions that meet your long- and short-term needs.

Network Recruitment is a division of ADvTECH Resourcing, the recruitment arm of the national JSE-listed ADvTECH Limited Group a leader in quality education, training, skills development and placement services.