The E2 Group is a cloud-based software development company founded in 2000. Our primary products, MYMEMBERSHIP®, MYORDERS®, MYCPD® and MYEVENTS™, are selected by Professional Bodies and Councils with designated members that have CPD obligations. We also develop and support bespoke systems for member and organizational administration for statutory bodies.

This is a full-time remote role for a Key Account Manager. The Key Account Manager will be responsible for building and maintaining strong relationships with the company’s most important clients, ensuring their needs are met, and driving long-term success and revenue growth for the business.

The Key Account Manager is an intermediate position and reports directly to the Managing Director.

Responsibilities

• Develop and nurture long-term relationships with key clients, understanding their needs and business objectives.
• Serve as the primary point of contact for key accounts, ensuring clear and timely communication.
• Identify opportunities to grow business within key accounts by offering tailored solutions and services.
• Prepare and present regular performance reports, proposals, and progress updates to clients and internal stakeholders.
• Negotiate contracts and agreements, ensuring mutual benefit and long-term partnership success.
• Collaborate with internal teams, including marketing, product development, and support, to deliver on client expectations.
• Monitor account performance metrics and proactively address any potential issues.
• Stay informed about industry trends and market conditions to provide clients with relevant insights and recommendations.
• Develop and maintain a comprehensive understanding of the company’s products and services to effectively address client needs.
• Ensure all activities are aligned with company goals and contribute to revenue growth.
• Liaise with the New Business Development Manager and Managing Director for existing client forecast budgeting.