Remote IT Support Technician (JB4958)

KwaZulu-Natal
Salary: R20 000.00 - R24 000.00 Per Month
Job Type: Permanent
Sectors: IT
Reference: Remote IT Support Technician (JB4958)

Apply before Mar 03 2025 | 56 Days left

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Vacancy Details

Employer: Kontak Recruitment

Remote IT Support Technician (JB4958)
Remote for applicants living in South Africa
R18,000 - R24,000 per month, CTC
Permanent

Are you passionate about technology and love solving problems? Join a fast-growing company that specializes in digital transformation and managed IT solutions! We’re assiting our client in finding a 1st Line Support Engineer who will be the first point of contact for their UK-based clients, helping them resolve IT challenges and ensuring their systems run smoothly.

This is a remote position open to applicants based in South Africa, offering opportunities for skill development, career progression, and a supportive work environment.

Minimum Requirements:
Experience:
Previous experience in a Managed Services Provider (MSP) environment, thriving in a fast-paced setting.
Proven ability to support UK-based clients, preferably with remote support experience.
Technical Expertise:
Proficient in Microsoft Windows Server (2012, 2016, 2019) and Office 365 applications (OneDrive, Teams).
Troubleshooting skills in:
Cloud environments (Azure).
Virtualization technologies (Hyper-V, VMware).
Intune/MDM, Exchange, SQL Server, and SharePoint.
Storage solutions (SANs and NAS), antivirus software, and firewalls (e.g., WatchGuard, SonicWall).
Networking concepts (VLANs, managed switches).
Tools:
Experience with remote support tools (e.g., Datto RMM) and ticketing systems (e.g., Autotask).
Certifications:
Relevant certifications (e.g., CompTIA A+, MCP, ITIL Foundation) are advantageous but not mandatory.

Duties and Responsibilities:
Serve as the first point of contact for customer technical issues, logging and tracking incidents in the helpdesk system.
Own and manage assigned incidents, seeing them through to resolution.
Escalate complex technical or operational issues efficiently.
Proactively research and propose technical solutions to recurring problems.
Deliver hands-on problem-solving within strict SLA timeframes.
Provide on-site customer support when necessary.
Offer exceptional customer service, consistently striving to exceed client expectations.

Working Hours
Monday to Friday, 37.5 hours per week.
Shift options include:
08:00 - 16:00 (UK Time)
10:00 - 18:00 (UK Time)

Please do not apply using Scanned CVs, no supporting documentation is required at this point, this will be requested later.

Email cv to recruit@kontak.co.za and quote JB4958 in the subject line

www.kontak.co.za

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23 people have applied for this job. 452 people have viewed this job.

About Kontak Recruitment

Kontak Recruitment is a Pastel Certified Recruiter which specializes in the recruitment of personnel on all career levels including the placement of temporary, contract as well as permanent staffing. We enjoy the personalized approach with regards to out candidates focusing on their needs and requirements as well as a personalized approach with our clients in delivering an excellent service.

Kontak Recruitment conducts business in an ethical and honest manner. We aim at building long term relationships that are to the mutual benefit of all parties. We offer a responsible and personalized service to clients and candidates. We encourage an employment environment that provides equal opportunities for all employees. All positions and applications remain confidential protecting the rights and interests of both the client and the candidates.

Our core focus is delivering a staffing solution in the niche fields of Pastel Consultants,finance as well as office support. As part of this service offering we include extensive reference and qualification checks as well as a criminal and credit check. Our focus is quality and we will present the most efficient and integrated ways of satisfying the skills need within the company.

Permanent staff placements – We strive to find the right fit and providing support to client and candidate during the first three months of the employment.

Temporary and Contract placements – We offer immediate access to staff on all levels on a flexible basis. Kontak Recruitment administers the payroll and all statutory returns.

Terms and Conditions Available on Request