Remote Service Coordinator (JB4957)
Remote, for applicants in South Africa
R20 000 - R30 000 per month
Duration: Independent Contractor

Are you a skilled multitasker with a passion for organization and top-notch customer service? If so, we’re looking for you! We are seeking a motivated and detail-oriented Service Coordinator to join a dynamic and fast-paced remote team. In this role, you’ll be the backbone of the service operation, ensuring schedules run smoothly, work orders are handled efficiently, and customers and team members stay connected and supported.

This fully remote position is open to candidates residing in South Africa who are ready to bring their A-game to a growing company. If you thrive in fast-paced environments, love solving problems, and enjoy creating structure out of chaos, we want to hear from you!

Minimum Requirements:
We’re looking for someone who checks most (or all!) of these boxes:

Experience in a Similar Role: Bonus points if you’ve spent 2+ years coordinating services in plumbing, electrical, HVAC, or home services industries.
Strong Communication Skills: You’re a pro at keeping everyone on the same page with clear, concise, and friendly communication.
Problem-Solving Ability: You thrive on tackling challenges head-on and finding practical solutions independently.
Tech-Savvy: You’re familiar with tools like Aroflo, Dialpad, Google Maps, and email platforms, or you’re eager to learn them quickly.
Organized Under Pressure: You’re calm and collected, even when juggling multiple priorities in a high-pressure environment.

Duties and Responsibilities:
As the go-to Service Coordinator, you’ll play a critical role in ensuring our operations run like clockwork. Here’s a look at what your day-to-day will involve:

Scheduling Wizardry: Create and manage daily and weekly schedules for our team of skilled technicians, ensuring jobs are assigned efficiently.
Precision Work Order Management: Keep work orders updated and organized, maintaining accuracy in all job-related details.
Communication Champion: Act as the bridge between plumbers, customers, and suppliers to coordinate schedules, share job updates, and maintain excellent relationships.
Quick Thinker: Solve on-the-spot challenges with confidence and creativity to keep everything running smoothly.
Calm Under Pressure: Handle multiple tasks and changing priorities with a cool head and laser focus.

Please do not apply using Scanned CVs, no supporting documentation is required at this point, this will be requested later.

Email cv to recruit@kontak.co.za and quote JB4957 in the subject line

www.kontak.co.za